Terms of Service

1. Acceptance of Terms

Welcome to Frontier App Labs ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, AI solutions, custom development services, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

Frontier App Labs provides custom artificial intelligence solutions and services, including but not limited to:

• Custom AI application development and deployment
• AI-powered automation and workflow solutions
• Intelligent chatbots and virtual assistants
• Business process optimization using AI/ML
• Discovery consultations and AI strategy services
• Integration with existing business systems
• Ongoing support, maintenance, and optimization

The specific services provided to you will be outlined in your service agreement, statement of work, or subscription plan.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our Services. By using our Services, you represent and warrant that:

• You are at least 18 years of age
• You have the authority to enter into these Terms
• You will comply with all applicable laws and regulations
• All information you provide is accurate and truthful

4. Account Registration and Security

4.1 Account Creation

To access certain Services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access or security breach

4.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any losses or damages arising from unauthorized use of your account.

5. Payment Terms

5.1 Fees and Billing

Fees for our Services are determined based on your specific needs and outlined in your service agreement or subscription plan. You agree to:

• Pay all fees and charges associated with your use of the Services
• Provide accurate and current payment information
• Authorize us to charge your payment method for recurring subscriptions
• Pay applicable taxes (sales tax, VAT, etc.) in addition to stated fees

5.2 Subscription Services

For subscription-based services:

• Subscriptions automatically renew unless cancelled
• You will be charged at the beginning of each billing cycle
• Price changes will be communicated 30 days in advance
• Cancellations take effect at the end of the current billing period
• No refunds for partial months or unused services

5.3 Custom Development Projects

For custom AI development projects:

• Payment terms are outlined in the statement of work
• Typically structured as milestone-based payments or fixed-price projects
• A deposit may be required before work commences
• Final payment due upon project completion and acceptance

5.4 Late Payments

Late payments may result in:

• Suspension or termination of Services
• Late fees of 1.5% per month (or maximum allowed by law)
• Collection costs and legal fees

6. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Services for any illegal or unauthorized purpose
• Violate any applicable laws, regulations, or third-party rights
• Transmit any harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Services or servers
• Use the Services to develop competing products or services
• Reverse engineer, decompile, or disassemble any AI models or software
• Remove or modify any proprietary notices or labels
• Use the Services to generate spam, malware, or fraudulent content
• Engage in any activity that could harm our reputation or business

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Services, including all software, AI models, algorithms, designs, text, graphics, and other content, are owned by or licensed to Frontier App Labs. All rights, title, and interest remain with us. You may not copy, modify, distribute, or create derivative works without our express written permission.

7.2 Custom Development

For custom AI solutions developed specifically for you:

• You retain ownership of your business data and proprietary information
• We grant you a license to use the custom AI solution as specified in your agreement
• We retain ownership of underlying technology, frameworks, and general methodologies
• We may reuse general knowledge and non-proprietary techniques in other projects
• Specific terms are outlined in your service agreement or statement of work

7.3 Your Content

You retain ownership of any content, data, or information you provide to us. By using our Services, you grant us a limited license to use your content solely for the purpose of providing the Services to you.

8. AI-Specific Terms and Limitations

8.1 AI Model Accuracy

Artificial intelligence and machine learning systems are probabilistic in nature. While we strive for accuracy and reliability:

• AI outputs may contain errors, inaccuracies, or inconsistencies
• AI systems may produce unexpected or unintended results
• Performance may vary based on input data and context
• We do not guarantee specific accuracy rates or performance metrics unless explicitly stated in your agreement

8.2 Human Oversight

You acknowledge that:

• AI systems should not be relied upon for critical decisions without human review
• You are responsible for verifying AI outputs before taking action
• You should implement appropriate safeguards and oversight
• Final decision-making authority rests with humans, not AI systems

8.3 Training Data

You represent and warrant that:

• You have the right to provide any data used for training AI models
• Your training data does not violate any laws, regulations, or third-party rights
• You have obtained necessary consents for using personal data in AI training
• Your data does not contain harmful, illegal, or inappropriate content

9. Data Protection and Privacy

Our collection, use, and protection of your information is governed by our Privacy Policy. By using our Services, you consent to our data practices as described in the Privacy Policy. Key points:

• We implement industry-standard security measures
• We use encryption for data in transit and at rest
• We comply with applicable data protection laws (GDPR, CCPA, etc.)
• We do not sell your personal information
• You have rights to access, correct, and delete your data

10. Service Level and Availability

10.1 Uptime

We strive to maintain high availability of our Services. However, we do not guarantee uninterrupted access. Services may be unavailable due to:

• Scheduled maintenance and updates
• Emergency repairs and security patches
• Third-party service outages
• Force majeure events beyond our control

10.2 Support

Support levels are defined in your service agreement and may include:

• Email support (typically responded to within 24-48 business hours)
• Priority support for enterprise clients
• Emergency support for critical issues
• Regular check-ins and optimization consultations

11. Warranties and Disclaimers

11.1 Limited Warranty

We warrant that the Services will be provided in a professional and workmanlike manner in accordance with industry standards.

11.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF ACCURACY, RELIABILITY, OR COMPLETENESS
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE
• WARRANTIES REGARDING THIRD-PARTY SERVICES OR CONTENT

WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS OR THAT AI OUTPUTS WILL BE ERROR-FREE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• THIS INCLUDES DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM
• FOR FREE SERVICES, OUR LIABILITY SHALL NOT EXCEED $100

SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless Frontier App Labs, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your content or data provided to us
• Any decisions made based on AI outputs without proper human review

14. Term and Termination

14.1 Term

These Terms remain in effect while you use our Services.

14.2 Termination by You

You may cancel your subscription or service at any time by:

• Canceling through your account settings
• Contacting our support team
• Providing written notice per your service agreement

Cancellations take effect at the end of your current billing period. No refunds for partial periods.

14.3 Termination by Us

We may suspend or terminate your access to the Services:

• For violation of these Terms
• For non-payment of fees
• For fraudulent or illegal activity
• For abuse of the Services
• For any reason with 30 days' notice (for subscriptions)

14.4 Effect of Termination

Upon termination:

• Your right to use the Services immediately ceases
• You remain responsible for any outstanding payments
• We may delete your account and data per our retention policy
• You should export any data you wish to retain before termination
• Provisions that by their nature should survive will remain in effect

15. Third-Party Services

Our Services may integrate with or rely on third-party services (OpenAI, Stripe, cloud providers, etc.). You acknowledge that:

• Third-party services are subject to their own terms and policies
• We are not responsible for third-party service performance or availability
• Third-party service failures may affect our Services
• You may need to agree to third-party terms to use certain features

16. Modifications to Services and Terms

16.1 Service Changes

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. We will provide reasonable notice for material changes that negatively impact your use.

16.2 Terms Changes

We may update these Terms from time to time. We will notify you of material changes by:

• Posting updated Terms on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of the Services after changes indicates acceptance of the updated Terms.

17. Dispute Resolution

17.1 Informal Resolution

If you have a dispute, please contact us first at info@frontierapplabs.com. We will work in good faith to resolve the issue.

17.2 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive the right to a jury trial and to participate in class actions.

17.3 Exceptions

Either party may seek injunctive relief in court for intellectual property infringement or violation of confidentiality obligations.

18. General Provisions

18.1 Governing Law

These Terms are governed by the laws of the State of [Your State], without regard to conflict of law principles.

18.2 Entire Agreement

These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and Frontier App Labs.

18.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.

18.4 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

18.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

18.6 Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemic, government actions, or internet/telecommunications failures.

19. Contact Information

If you have questions about these Terms, please contact us: