Privacy Policy

1. Information We Collect

Information You Provide

• Contact Information: Name, email address, company name, and phone number when you fill out a form on our website, request a call, book a consultation, or speak with us by phone.
• Project Details: Information about your business, operations, and project requirements shared during consultations and throughout our engagement.
• Communications: Records of correspondence between you and our team, including emails, chat messages, text messages, and meeting notes.
• Text Messaging Consent: If you agree to receive text messages from us, your mobile number, a record of your consent (when and how you gave it), and any opt-out request.
• Payment Information: Billing details processed through our secure payment providers. We do not store full credit card numbers on our servers.

Information Collected Automatically

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and referral sources.
• IP Address: Your internet protocol address, which may indicate your approximate geographic location.
• Cookies: Small data files stored on your device to improve your browsing experience (see Section 6 for details).

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Provide, maintain, and improve our AI solutions and development services
• Customize solutions to your specific business needs
• Process transactions and send related billing information
• Send project updates, technical notices, and support communications
• Send text messages you have agreed to receive (see Section 4)
• Analyze website usage to improve user experience and our services
• Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. None of the circumstances below apply to text messaging opt-in data and consent (see the end of this section and Section 4). We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our business (hosting, analytics, payment processing, and phone and text message delivery), bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Frontier App Labs, our clients, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the business.
• With Your Consent: When you have given us explicit permission to share your information for a specific purpose.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes, and we never sell, rent, or share text messaging opt-in data or consent with lead generators.

4. Text Messages (SMS)

We text only people who have agreed to receive text messages from us, in one of two ways:

• On a call with our team: A member of our team asks, "May Frontier App Labs text you at this number about your project, like scheduling and updates? Message frequency varies, and message and data rates may apply. Reply HELP for help or STOP to opt out at any time. We won't share your number for marketing. Our terms and privacy policy are at frontierapplabs.com/terms and frontierapplabs.com/privacy. Do you agree? Please say yes or no." We text you only if you say yes. We record your name, phone number, the date and time, the team member, and the script used in our customer records, and our first text confirms your consent.
• By texting us first: If you send us a text message, our first reply identifies Frontier App Labs, answers your inquiry, and tells you how to opt out. We send ongoing texts, like scheduling and project updates, only if you agree to receive them.

Our texts are one-to-one business text messages from our team about project inquiries, scheduling, and client updates. Entering a phone number in a form or chat on our website does not sign you up for text messages, and consent to receive texts is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Full details are in the SMS Program section of our Terms of Service.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, access-controlled hosting environments
• Regular security audits and vulnerability assessments
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Secure coding practices in all software we develop

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the website to function properly (e.g., navigation, form submissions).
• Analytics Cookies: Help us understand how visitors interact with our site so we can improve it.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Third-Party Services

Our website and services may contain links to or integrations with third-party services. These third parties have their own privacy policies, and we encourage you to review them. Third-party services we may use include:

• Analytics platforms
• Payment processors
• Cloud infrastructure providers
• Business phone and text messaging providers, which place our calls and deliver our text messages

We are not responsible for the privacy practices of third-party websites or services.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, commonly used format.
• Objection: Object to the processing of your data for specific purposes.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Stop Text Messages: Reply STOP to any text message from us, or contact us using the information below.

To exercise any of these rights, please contact us using the information provided below.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Contact form submissions: Retained for the duration of any business relationship and for up to 2 years after the last interaction.
• Project data: Retained for the duration of our engagement and for up to 3 years after project completion for reference and support purposes.
• Analytics data: Aggregated and anonymized data may be retained indefinitely for statistical analysis.
• Text messaging consent and opt-out records: Retained while you are subscribed, and afterwards for as long as needed to honor your opt-out and show that we had your consent.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: