Privacy Policy

1. Introduction

Frontier App Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI solutions and services, including our website, custom AI development services, and related applications (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and business name
• Payment information (processed securely through Stripe)
• Account credentials and profile information
• Communication preferences and correspondence with us
• Information provided during consultations or demo requests

2.2 Business Data

When we develop custom AI solutions for you, we may process:

• Business operations data you share during discovery consultations
• Training data for AI models (with your explicit consent)
• Integration data from your existing systems and platforms
• Usage data and analytics from deployed AI solutions

2.3 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Log files and error reports

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI solutions and Services
• Develop custom AI applications tailored to your business needs
• Process payments and manage subscriptions
• Communicate with you about services, updates, and support
• Train and optimize AI models for your specific use cases
• Monitor and analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

4. AI and Machine Learning Data Processing

4.1 AI Model Training

When we develop custom AI solutions for you, we may use your data to train machine learning models. We will:

• Only use data you explicitly provide or authorize us to use
• Implement appropriate data anonymization and security measures
• Not use your proprietary data to train models for other clients without explicit consent
• Provide you with control over how your data is used in model training

4.2 Third-Party AI Services

We may use third-party AI services (such as OpenAI) to provide our Services. When we do:

• Data may be processed by these providers in accordance with their privacy policies
• We use enterprise agreements with enhanced privacy and security protections
• We do not opt-in to using your data for third-party model training unless required for your service
• We implement data minimization practices to limit what is shared

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our Services:

• Payment processors (Stripe) for billing and payments
• Cloud hosting providers for infrastructure and storage
• AI and machine learning platforms (OpenAI, etc.)
• Analytics and monitoring services
• Email and communication services

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Complying with subpoenas, court orders, or legal processes
• Protecting our rights, property, or safety
• Investigating fraud or security issues
• Responding to government or regulatory requests

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Secure development practices and code reviews
• Employee training on data protection and privacy
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information: Retained while your account is active and for a reasonable period after closure
• Business data: Retained as specified in your service agreement
• Training data: Retained as long as the AI model is in use, unless you request deletion
• Payment records: Retained as required by law (typically 7 years)
• Communications: Retained for legitimate business purposes and legal compliance

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

Request access to your personal information and receive a copy in a portable format.

8.2 Correction

Request correction of inaccurate or incomplete information.

8.3 Deletion

Request deletion of your personal information (subject to legal retention requirements).

8.4 Opt-Out

Opt-out of marketing communications and certain data processing activities.

8.5 Object and Restrict

Object to or restrict certain types of processing of your information.

To exercise these rights, please contact us at info@frontierapplabs.com. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and improve our Services:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity for advertising purposes

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for countries with sufficient data protection
• Certification schemes such as Privacy Shield (where applicable)

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete that information.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 8 above. Our legal basis for processing your information includes:

• Contract Performance: Processing necessary to provide our Services
• Legitimate Interests: Processing for business operations and improvements
• Consent: Processing based on your explicit consent
• Legal Obligations: Processing required by law

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: